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The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence found that a gap persists between the lenders that brokers are using and their satisfaction levels, with majors conducting the majority of commercial loans but lagging when it comes to turnaround times and service.
Based on responses from 120 active commercial brokers surveyed between 1 and 25 May 2026, the report captures broker experiences with lenders throughout April and provides a snapshot of lender performance across commercial mortgages, business loans, and asset finance.
Majors continue to dominate broker flows
The major banks maintained their dominance across all commercial lending segments.
In commercial mortgages, ANZ was the most-used lender, appearing in the loan books of 31 per cent of brokers. NAB followed with 28 per cent, while CBA and Westpac recorded broker usage of 20 per cent and 14 per cent, respectively.
The majors also led the way in business lending, with NAB and ANZ tied for the top position at 23 per cent broker usage. CBA ranked third with 16 per cent.
Asset finance remained the strongest segment for Westpac, which topped the rankings with 33 per cent broker usage. Unlike other segments, however, non-bank lenders featured prominently, with Metro Finance close behind at 32 per cent and Angle Finance recording 31 per cent.
Non-banks lead turnaround times
While the majors continue to command volume, non-bank and specialist lenders delivered the strongest processing performance.
In commercial mortgages, ORDE Financial recorded the fastest average turnaround time over the previous three months at 4.7 business days. Judo Bank followed at 4.8 days, while First Federal and Prospa both averaged 5.0 days.
At the opposite end of the spectrum, La Trobe Financial recorded the slowest commercial mortgage processing time at 7.7 business days.
The gap was even more pronounced in business lending.
First Federal led the market with an average turnaround time of just one day, while Dynamoney followed at 1.1 days.
The major banks were among the slowest lenders in the segment. ANZ was the quickest major at 6.0 days, while the remaining major banks all required close to seven days to process applications.
In asset finance, lenders delivered the fastest processing times overall.
Autopay maintained its leading position with a turnaround time of 0.7 days, while Capital Finance and Angle Finance both averaged one day.
Among the major banks, Westpac was the fastest at 1.6 days, while NAB recorded the slowest turnaround at 4.7 days.
Mid-tiers and non-banks score highest with brokers
Broker satisfaction results again favoured non-major lenders across both BDM support and credit assessment.
For BDM experience, ING and Latitude Financial Services recorded the highest satisfaction ratings at 94 per cent, while Flexi Commercial followed closely at 93 per cent.
Among the major banks, Westpac delivered the strongest result at 90 per cent, while NAB recorded the lowest satisfaction score at 75 per cent.
Credit assessment satisfaction produced a similar outcome.
Flexi Commercial achieved the highest satisfaction score among non-bank lenders at 97 per cent, while Capital Finance topped the overall rankings among business lenders with 96 per cent. St.George followed closely at 95 per cent.
Other strong performers included Metro Finance, Autopay, and Shift – each recording satisfaction ratings of 91 per cent.
None of the major banks achieved a credit assessment satisfaction score above 90 per cent, with Westpac again leading the group at 89 per cent.
[Related: The new era of broking: How brokers are innovating in 2026]
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