Finance Specialist: The cyber wake-up call for Australia’s broking industry

With threat actors reportedly accessing borrower and broker information, including loan applications, credentials, and communication logs, the pair explore how breaches can fuel long-tail fraud, from email hijacking to AI-driven impersonation.

Carter says cyber security must be treated as a core business risk, not an IT afterthought. The episode outlines the “minimum viable security” brokers should implement – including multi-factor authentication, password management, patching, and staff training – and warns that in a trust-based industry, basic cyber hygiene is critical to protecting clients, reputation, and long-term viability.