Business Accelerator: What makes a high-performing team tick?

In this episode of Business Accelerator, Julian Barnes is joined by Jason Back, founder of Broker Essentials, to unpack what goes into building and managing a high-performing team, from knowing when to hire and designing roles around outcomes to setting clear expectations and measuring performance.

The conversation also explores the challenges that come as brokerages scale, including the risk of principals becoming bottlenecks, maintaining a consistent client experience, and creating a culture where people take ownership of their roles.

Because having a team is one thing; building a team that can perform without everything relying on the principal is another.

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