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Household Capital has strengthened its broker support team with the appointment of three staff members as the specialist lender’s reverse mortgage loan book surpassed $1 billion for the first time ever.
The new appointments include Tammie Hotz as business development manager (BDM) for NSW, Kylie Fox as BDM for Victoria, and Jack Rosier as broker support associate.
Hotz brings 30 years’ lending experience to the role, including stints at Teachers Mutual Bank and, most recently, as a BDM at Victorian Mortgage Group.
Fox is another experienced hire, having spent the past eight years as a BDM at Suncorp Bank.
Meanwhile, Rosier will be responsible for ensuring a seamless application experience through timely, high-level support to brokers and their clients.
Hotz joined the business on 23 March, with Fox and Rosier both starting on 7 April.
Shelley Wettenhall, Household Capital head of broker distribution, said the appointments would bring a raft of benefits to the specialist lender’s offering.
“Reverse mortgages are enabling more Australians over 60 to tap into the equity in their homes to cover healthcare, to renovate or pay out the bank mortgage,” she said.
“As their clients age, an increasing number of brokers are recommending a reverse mortgage to meet their clients’ finance needs. These appointments reflect Household Capital’s commitment to the broker sector.”
The appointments come at a busy time for the specialist lender.
Household Capital said it had recently reduced interest rates across its product suite and launched a bespoke broker portal designed to streamline and expedite the application process.
For Wettenhall, these moves reaffirmed a commitment to being a high-value broker partner.
“We understand that a broker’s greatest asset is the trust they build with their clients; providing a more competitive rate and a streamlined process allows them to strengthen those relationships by delivering even greater financial flexibility,” she said.
“Our goal is to empower brokers with the right tools and pricing to ensure their clients can enjoy a more comfortable, secure retirement in the homes they love.”
Demand increasing
These developments come amid a period of growing interest in reverse mortgages.
Earlier this year, a Deloitte survey found Australians aged over 60 are sitting on around $3 trillion in home equity, yet are using reverse mortgages to access only a small portion of it, as reported by Broker Daily's sister publication The Adviser.
The survey estimated Australians aged 60 and over hold around $3 trillion in housing wealth, with about $600 billion of that potentially accessible under typical lending limits.
However, reverse mortgages remain a small part of the market.
Balances across both private lenders and the government’s Home Equity Access Scheme totalled just $5.5 billion as at 30 June 2025, spread across more than 40,000 households.
Deloitte Australia partner and survey lead James Hickey said the findings reinforce the role of home equity as a largely untapped source of retirement income.
“Equity release products such as reverse mortgages and the government’s own Home Equity Access Scheme were identified as being able to significantly boost retirement income and support retirees’ standard of living. However, it noted that usage of such products was, as it is now, low,” he said.
[Related: Household Capital prints $270m RMBS]
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