iscover
Over 1,350 brokers across 220 stores in Australia will be using AI in the home loan process as it becomes a core component of the business.
The bold ambition will see agentic AI implemented in every decision made at the company. This will be supported by a dedicated AI team.
Brokers will be provided training to help them get accustomed to using these systems.
Lendi Group’s CEO David Hyman announced the changes in a company-wide meeting. He said the company is currently “AI-adjacent”, but will become completely reliant on the tech as it is embedded into all areas of the business over the next year.
“By June 2026, agentic AI will be the default in every workflow, decision and experience. This is our moment to break away from the pack,” said Hyman.
Lendi Group listed some of the tools that are coming to the company soon:
- Contract analyser will allow brokers to offer unlimited, free reviews of contracts of sale while customers are still property shopping – helping flag key risks, unusual clauses, and material inclusions or exclusions. When ready to buy, brokers will connect customers with a licensed Aussie conveyancer.
- Property analyser will generate instant reports based on public data – including local infrastructure, noise, school zones, and indicative property values – to help brokers provide deeper insights earlier in the customer journey.
- A series of agents that will automate parts of the application process for brokers, including pricing, valuations, follow-ups, and more information requests (MIRs).
Hyman said that many of these innovations, such as contract and property analysers, weren’t possible a month ago: “That’s the pace we’re moving at with AI.”
He added that the home loan journey won’t be done by humans assisted by AI, but completely AI-led.
“This will free brokers to spend time where it matters most – building relationships, giving advice, and guiding customers through complex decisions,” said Hyman.
There are more announcements expected to follow over the next 12 months, including an upcoming “AI project”.
While the rise of AI and the implementation of it across Lendi Group’s entire organisation may ring some alarm bells for brokers, Hyman said the company is still hiring brokers in record numbers.
“Agentifying the mortgage process doesn’t diminish their role – it sharpens it,” he said.
This latest announcement follows a conference in March, where Aussie revealed plans to transform the current “linear” business into a “fully integrated property ecosystem”.
[Related: Aussie transforms to offer holistic property experience]
