complaints

Connective Group’s top three tips can help protect brokers from borrower complaints during rising-rate uncertainty.

Scam-related complaints spiked over the 2023–24 year as the ombudsman service records a new high in overall complaints.

Over 100,000 financial complaints were made in 2024–25. While experiencing a slight drop from the preceding period, figures are still too high, AFCA has said.

New data has revealed which banks, aggregators, non-bank lenders, and mortgage brokers are seeing the greatest number of complaints from borrowers.