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Resolve Finance reported $2.2 billion in home loan settlements throughout FY25. This was a 36 per cent increase on the previous year.
The brokerage attributed the success to its stronger focus on franchise partners.
Throughout the last financial year, Resolve franchisees grew 18.3 per cent. The total franchise-led settlements hit $1.9 billion, a 56 per cent increase from FY24.
Franchisees now account for 81 per cent of Resolve’s broker network. This figure sat at just 50 per cent five years ago.
According to Sandy Paravizzini, Resolve Finance general manager, the franchise model aims to empower the next generation of brokers, driven by ambition.
The refreshed approach to franchising has helped Resolve to scale through the success of entrepreneurial brokers.
"[Brokers] want to take control of their future by building their own asset, all while leveraging the strength of our brand and systems,” said Paravizzini.
There is now a total of 97 franchise partners across Australia. This figure has been led by the expansion of its Future Franchisee Partner Program.
Announced in December 2024, the program has a goal of tripling its franchisee business over the next six years.
The MFAA-endorsed program involves brokers entering a training and mentorship program, described as “akin to an apprenticeship” and has supported dozens of brokers into franchise ownership.
Eighteen Future Franchisee Partners were employed in FY25, with 33 transitioning to franchise owners since 2018.
“We’ve built a franchise model that’s focused on long-term broker support, not just growing headcount,” commented Don Crellin, managing director of Resolve Finance.
“Our brokers are backed by Resolve’s systems, compliance framework and strategic partnerships, which help them deliver great outcomes for clients and grow professionally within a supportive network.”
Further, this franchise model is helping boost diversity, with 75 per cent of Resolve’s brokers under the age of 50, 18 per cent under 30, and a third female.
Meanwhile, across the business, over 20 languages are spoken, with almost 40 per cent of brokers speaking more than one language.
“Our employee broker business already had solid diversity, but franchising took it to another level. It’s opened the door to people from all walks of life who share the common goal to grow a successful business with the freedom and backing of a trusted partner," added Paravizzini.
[Related: Resolve Finance to develop franchisees with new training program]
