The AI baseline
just shifted.

You are already using AI. But are you making a difference, or just making more work for yourself?

Pete Williams has been at the razor-edge of technology ever since he founded Deloitte Digital. He’s a veteran innovator who's still in the trenches, helping some of Australia’s largest enterprises integrate AI at scale. 

Now, he’s taking these lessons downstream. We’ve given Pete 40 minutes to turn your casual reliance on LLMs into game-changing usage. He’ll show you how to break the self-sabotaging habits holding you back so you can start using AI as a sophisticated tool, not as a crutch. You’ll leave with clear, imitable tactics you can start using today to reduce admin, break down complexity, build more efficient workflows, and drastically improve client outcomes. 

This isn't a theory. It’s a practical demonstration on how you should be using LLMs, and how you shouldn’t. 

Your team is testing AI tools. Your workflows are starting to change. But how do you move from scattered adoption to a commercially-focussed strategy that uplifts your entire brokerage? 

Seth Watts has built companies from the ground up. He’s here to show you how. 

This session is built for brokers making real decisions about growth, scale, staffing, systems and operational efficiency. This isn't high-level theory. It’s a magnifying glass on where AI delivers the strongest ROI, and where human expertise still creates the greatest competitive advantage.

You’ll learn:

• How to identify which processes should be automated first
• The hidden costs and operational risks most brokerages overlook when adopting AI
• How to avoid stacking disconnected tools that create friction instead of efficiency
• How to prioritise AI initiatives based on ease of deployment, business impact and scalability

This isn’t a session about chasing every new platform or trend. It’s a practical framework for making smarter technology decisions, building systems that scale, and ensuring your brokerage stays commercially competitive as AI adoption accelerates.

You are being asked to invest in AI from every direction. Automate your workflows. Reduce overheads. Reach more clients. But how do you know which technologies will actually strengthen your brokerage?

Amanda Stevens is Australia’s leading customer experience expert. She’ll show you how customer psychology is changing in the age of AI, and what that means for the way you communicate, convert, retain and service clients.
This session is built for brokers making real decisions about technology investment, operational efficiency and marketing growth. You’ll learn how to assess AI and digital tools through the lens of client behaviour, ease of deployment and measurable ROI, instead of the latest hype. 

You’ll learn:

• Where AI can reduce operating costs without damaging trust or client relationships
• Which parts of the customer journey should stay human, and which should be automated
• How different client personas now expect to engage across digital channels
• The mistakes businesses make when implementing AI without understanding customer behaviour first 

There is a new state of competition. Buyers aren’t questioning whether they should use a broker – they’re asking which broker they should be using.

The conversation has shifted from defining to differentiating your value.

This session is all about how to shape conversations to make sure clients choose you over your competition. We’ll break down the hallmarks of a great client experience, from real-time communications through to seamless digital processes, so that you can build a brokerage that stands out in the eyes of clients.

Brokers aren’t competing on access, they’re competing on experience. As open banking, embedded finance, and digital lender platforms reshape how Australians borrow, the role of the broker is being redefined.

Clients are more informed, more digitally active, and expect real-time answers and frictionless service.

This session explores how brokers can evolve from product navigators to trusted advisers, and how to position your business for relevance, resilience, and growth in a tech-powered lending landscape.

There is a wave of optimism and curiosity about how technology, particularly AI, can enhance broker capability.

While adoption levels still vary, it’s clear that use cases are expanding as AI begins to touch every step of the loan process. But no piece of technology can replace the human touch that is the bedrock of broking.

AI isn’t a silver bullet. Clients are becoming more discerning, and as AI use increases, so does the risk of misinformation. But for brokers who are selective with adoption, it is freeing up time for more meaningful client interactions.

That’s what this session is about: using AI strategically to enhance processes without losing the human touch.

You’ll learn where brokers and clients are getting comfortable with AI, which stones lie unturned, and how to build your own tools to streamline client communications and processing while building credibility.