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This approach has been foundational to building trust and maintaining strong relationships with brokers, aggregators, and key industry bodies like the Mortgage and Finance Association of Australia (MFAA), Finance Brokers Association of Australia (FBAA) and the Commercial and Asset Finance Brokers Association (CAFBA).
Ivan Mioc
ANZ’s general manager commercial broker
One of the cornerstones of ANZ’s strategy is investing in broker education and training.
As the industry evolves, it is crucial for brokers to adapt and enhance their skills, particularly those transitioning from residential to commercial lending. Mioc highlighted ANZ’s commitment to mentoring brokers, especially those seeking to diversify their portfolios.
The bank collaborates closely with aggregators to offer training programs that address the specific needs of brokers, thereby fostering a culture of continuous learning and development.
The recent launch of a new commercial broker portal exemplifies ANZ’s dedication to providing brokers with the tools they need to succeed.
This secure platform gives accredited brokers streamlined access to essential policies and processes that can expedite the funding process for their clients. Such initiatives not only improve operational efficiency but also empower brokers to focus on client-facing activities, enhancing customer service.
In the discussion, the role of digitisation in modern banking was a prominent theme.
Mioc pointed out that the demand for quick access to funding is growing, and ANZ is responding by digitising its services.
The bank recently introduced a document exchange platform, which serves as a more secure alternative to traditional email communication. This initiative is particularly important in today’s climate, where cybersecurity threats are prevalent.
By using a secure method for exchanging sensitive documents, ANZ aims to protect both its customers and its brokers, creating a safer transactional environment.
Mioc acknowledged that while consumers may be quicker to adapt to new technologies, brokers often face challenges due to the complexity of managing multiple lenders and processes.
“While consumers may be quicker to adapt to new technologies, brokers often face challenges due to the complexity of managing multiple lenders and processes.”
Mioc says.
The integration of new technological solutions aims to alleviate some of these burdens, allowing brokers to serve their clients more effectively and efficiently.
“While consumers may be quicker to adapt to new technologies, brokers often face challenges due to the complexity of managing multiple lenders and processes.”
Mioc says.
ANZ is dedicated to maintaining an open line of communication with brokers, actively seeking their feedback to refine policies and processes.
Mioc mentioned that this feedback loop is critical for identifying areas where the bank can improve its service offerings. The bank values the insights from brokers who engage with clients daily, using their experiences to enhance the overall customer journey.
This commitment to responsiveness is particularly evident in ANZ’s proactive approach to developing new offerings.
By testing new initiatives with brokers before launch, the bank ensures that these solutions meet the practical needs of those on the front lines of customer service. This collaborative approach not only strengthens broker relationships but also positions ANZ as a forward-thinking leader in the banking sector.
A focus of ANZ’s strategy is encouraging brokers to diversify into commercial lending. Mioc highlighted the benefits of this approach, particularly for brokers who primarily deal with residential clients.
He stressed that by expanding their offerings to include commercial products, brokers can deepen their relationships with existing clients and potentially retain business that might otherwise be lost to competitors. Brokers who successfully transition into commercial lending can provide their clients with comprehensive financial solutions, enhancing the overall value they offer.
“Brokers who successfully transition into commercial lending can provide their clients with comprehensive financial solutions, enhancing the overall value they offer. “
Brokers who successfully transition into commercial lending can provide their clients with comprehensive financial solutions, enhancing the overall value they offer.
Mioc noted that maintaining a strong connection with clients across various lending categories ultimately benefits everyone involved—brokers, clients, and the bank.
This tripartite relationship is crucial for long-term success and trust. When a banker understands a customer’s financial flows and business cycles, they can provide tailored solutions that extend beyond standard lending offerings. Brokers benefit from this expertise, allowing them to enhance their overall service proposition.
This collaborative approach ensures all parties are aligned in their goals and expectations.
Ultimately, working together, allows all parties to navigate the complexities of the financial landscape, ensuring sustainable growth and mutual success.
“Brokers who successfully transition into commercial lending can provide their clients with comprehensive financial solutions, enhancing the overall value they offer. “
In summary, ANZ’s commitment to supporting brokers through innovative technology and comprehensive education initiatives positions the bank as a key player in the evolving landscape of commercial lending.
By investing in these areas, ANZ not only enhances its service offerings but also ensures that brokers are well-equipped to meet the challenges of the industry. With a focus on collaboration, responsiveness, and proactive engagement, ANZ is poised to strengthen its relationships with brokers and provide superior support to its clients, ultimately driving success for all parties involved.
In this episode of Broker Daily Spotlight, host Jack Campbell sits down with ANZ’s general manager commercial broker and origination Ivan Mioc to chat about how the bank is supporting brokers.
Ivan Mioc
ANZ’s general manager commercial broker
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